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IT Support & Troubleshooting
Foundation
Computer Engineering
Technical foundation
Krishna Acharya
Open to opportunities in IT Support & Troubleshooting
IT graduate with a Computer Engineering foundation and a Master of Information Technology in Network & Information Security, seeking an entry-level IT support role to build hands-on industry experience.
Education
Master of IT
Network & Information Security
Foundation
Computer Engineering
Education
Master of IT
Network & Information Security
Get in touch
Let's connect.
Based in
Australia
Professional Snapshot
Practical capability over buzzwords.
My technical foundation began with a Bachelor in Computer Engineering in Nepal, where I was introduced to programming, databases, web development and computer systems. I later completed a Master of Information Technology in Australia with a major in Network and Information Security.
About my backgroundCore Capabilities
01
IT Support & Troubleshooting
02
Networking & Information Security
03
Systems & User Support
04
Technical Problem Solving
Selected Work
Work that makes the capability visible.
Practical projects showing the thinking, technologies and decisions behind what I build.
Project preview01
In Progressproject
Personal Portfolio Platform
A dynamic, database-driven personal portfolio platform designed to present professional experience, technical projects, articles and career development through a custom administration system.
Next.jsTypeScriptTailwind CSSGitHub
Explore case study→Project preview02
In Progressproject
Finance Management System
A personal finance management platform designed to help users organise accounts, transactions, budgets, goals and financial insights through a clean, responsive interface.
Next.jsReactTypeScriptTailwind CSSSupabasePostgreSQLGitGitHubWeb Speech API
Explore case study→Featured Writing
Writing that documents the work behind the work.
WritingKA / Notes
Building My Personal Portfolio as a Dynamic Platform
Next.js · TypeScript
ArticleAug 2026
Building My Personal Portfolio as a Dynamic Platform
What started as a simple portfolio website became a practical project in application architecture, content management, authentication, database integration and responsive interface development.
Next.jsTypeScriptDatabase
Read articleMy Journey
Experience, education and technical growth.
01
Education
Bachelor of Computer Engineering
Mid Western University
2016 — 2020
Completed a Bachelor of Computer Engineering, building a foundation across computer systems, programming, databases, web technologies and technical problem solving.
02
Experience
Computer Science Teacher
2017 — 2019
Taught computer science at higher secondary level, helping students understand computing concepts and practical technology use while developing strong technical communication, explanation and problem-solving skills.
03
Experience
IT Lab Supervisor
2019
Supported and supervised IT lab activities across community schools in five districts of Nepal, gaining practical exposure to computer-lab environments and technology support in education settings.
04
Experience
Level 1 Technical Support
WorldLink Communication ISP
2019 — 2020
Provided Level 1 technical support in an ISP environment, assisting customers with internet connectivity and service-related issues. Troubleshot common network and router problems, performed basic connectivity checks, supported router configuration, recorded and managed support requests, and escalated unresolved technical issues when required. The role developed my practical troubleshooting, networking, customer communication and first-line support skills.
Now
Active priorities, right now.
Current work, learning and development priorities rather than my broader capability set.
Career Direction
IT Support & Service Desk
Preparing for entry-level IT support roles by strengthening practical troubleshooting, user support, technical communication and day-to-day service desk skills.
Active
Practical Learning
Windows & User Support
Building hands-on familiarity with Windows troubleshooting, user accounts, permissions, software installation and common desktop support scenarios.
Learning
Technical Foundation
Networking Fundamentals
Strengthening practical understanding of TCP/IP, IP addressing, DNS, DHCP, Wi-Fi, LAN connectivity and basic network troubleshooting.
Learning
Current Project
Personal Portfolio Platform
Continuing to improve a database-driven portfolio platform with administration, authentication, responsive design, accessibility and deployment workflows.
Building
Let's Connect
Let's talk about what I could bring to your team.
Seeking entry-level opportunities in IT Support, Service Desk, Desktop Support or Technical Support where I can build practical experience with users, systems, networks and day-to-day technical troubleshooting.